Introduction

At Digi Monk, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information obtained through our app, which is designed for lead management, centralized inboxing, and content scheduling across Instagram and Facebook.

This Privacy Policy applies to all users of our App, including individuals accessing it on behalf of a business or organization.

1. Information We Collect

We collect different types of information when you interact with our App, which may include:

1.1. Account Information
When you connect your Facebook or Instagram accounts, we may collect the following data:

• Basic profile details (name, profile picture, username).

• Account-related information such as email addresses, page information, and connected profiles.

1.2. Communication Data
Our App allows users to manage leads and interact with messages from Instagram and Facebook. The data collected includes:

• Direct messages, comments, and mentions received on your linked accounts.

• Story interactions and responses related to your business.

1.3. Content Management Data
To provide content scheduling and management features, our App collects:

• Media (photos, videos, captions) you schedule for posting.

• Engagement metrics like likes, shares, and comments.

1.4. Technical and Log Data
When you use the App, we collect technical data such as:

• Device information (IP address, operating system, browser type).

• Usage data (time spent on the app, features accessed, etc.).

• Diagnostic information for troubleshooting and performance monitoring.

2. How We Use Your Information

The information we collect is used to:

• Facilitate and improve your experience with our app.

• Allow you to manage communication across Instagram and Facebook.

• Provide scheduling, management, and tracking of your social media content.

• Generate insights and reports about your engagement and reach.

• Respond to support requests and troubleshoot issues.

• Send relevant notifications and updates about our services.

3. How We Share Your Information

We do not sell or rent your data. We do not share your personal information with third parties except when required by law or in response to a legal process or a change of ownership.

4. Your Rights and Choices

• You can view and edit your account details directly through the App.

• You can request that your information be deleted from our servers. Note that deleting your account information may affect the functionality of the App. You may opt-out of certain data uses by adjusting your preferences within the App settings.

5. Data Security

We take data protection seriously and use commercially reasonable methods to secure your information, including:

• Encryption of sensitive data both in transit and at rest.

• Regular security assessments and monitoring.

• Limited access to your data by our employees and contractors, strictly on a need-to-know basis.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Your data is regularly reviewed and securely deleted if no longer needed.

7. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete it promptly.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. If we make material changes, we will notify you through the App or via email.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us: support@digimonk.agency